Insurance info and tips
... the small print.
We bill BUPA, BUPA International and AXA PPP directly on your behalf. However please be aware that it is your policy and SIX Physio cannot be held responsible for any costs incurred.
Before you come in for your initial appointment you must present:
1. your up to date membership number and injury pre- authorisation number from your insurance company.
2. your policy limitations (i.e. your excess amount and the amount of money or the number of sessions that has been approved).
From time to time BUPA, BUPA International or AXA PPP may reject a payment due to the limitations of your policy, meaning that you will need to pay SIX Physio directly.
In most instances you will need to contact BUPA or AXA PPP yourself because of data protection.
Below are some examples why your insurance company may not pay an invoice we have sent on your behalf:
1. as with most kinds of insurance policy you will have an excess. Your insurance company may ask you to pay this excess to SIX Physio directly.
2. you may have reached your maximum benefit. If your policy limit is £1000 and the value of your treatment sessions goes over this you will have to pay the outstanding amount.
3. your insurance company may decide to limit the number of treatment sessions you are allowed. If so you will need to pay for all treatment sessions outstanding.
4. if you do not present us with the relevant authorisation, or if your employer has to authorise treatment then you may not have this benefit available until it is authorised. If so you will need to pay for all treatment until this is resolved.
If any of the above occur you as the patient, who has received treatment from us, will be liable and expected to cover any outstanding monies.
It is important to note that you can only claim for physiotherapy treatment.
You cannot claim for: