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The Patient Journey

Your new Six Physio Patient Journey

We now have 13 Clinics open, offering:

Plus we are delighted to be offering Home Visits, for those who cannot make it to clinic, and Virtual sessions will continue as they have been since March.

We’ve been working behind the scenes to ensure we open a COVID-19 safe environment for our patients and staff, so there will be a few changes to Face to Face appts, please read below.

Patient feedback has shown a trust, that you will be SAFE WITH SIX, so we look forward to seeing you in-clinic soon.

Before your appointment

Prior to your appointment you will be sent key information via email.
When calling to book an appointment you will be given the option of an in clinic or Virtual session.
You will be asked to fill out an online questionnaire regarding any COVID-19 symptoms. (Failure to do this will result in your appointment being denied and you will be obliged to pay for the full cost of the missed session.)

On the day of your appointment

Please wear your own mask for your in-clinic appointment.
Before you leave your house for the clinic please ensure you have used the lavatory and are well hydrated. Unfortunately drinking water will not be available onsite.
All patients should arrive at the clinic on their own, unless chaperoning a child for their appointment. Please note no babies/ children to accompany adults, due to infection control.
Please avoid bringing lots of belongings, particularly valuable items.
Please come changed and ready for your session. There will be no changing facilities available.

Entering the clinic

We ask if you arrive no earlier than five minutes before your appointment.
Once entering the clinic you must be wearing your own mask, please sanitise your hands and then don a pair of gloves if you wish: these will be provided and clearly stationed at the entrance.

Your Physio Session

The session then takes place as normal in a treatment room/or gym.
Your Physio will also be wearing PPE.
All rooms are cleaned between appointments, and all fabric surfaces have been removed.

Leaving the clinic

Your Physio will rebook your next session.
Admin support will be in touch afterwards to process payment.
You may leave the clinic through a separate entrance, this will be clearly signposted.
We ask you to take your PPE with you and dispose of it outside the clinic as per guidelines.

Please note:

  • Pilates classes are 2:1
  • Masks are available to purchase for £2.50



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