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T&Cs: the small print!

Cancellation Policy

If you fail to attend a treatment or class, or reschedule or cancel with less than 24 hours’ notice, you will be obliged to pay for the full cost of the missed session. (This cost will also be incurred if you fail to complete the COVID-19 Screening assessment.)
Please note that insurance companies will not pay for missed appointments or appointments rescheduled without sufficient notice therefore you will be obliged to pay the full amount for that appointment. (more info)

Promotions – general

Promotional code or Discount code must be quoted when booking an appointment.

All appointments are subject to availability.

A code can only be used once by any individual (unless stated otherwise).

Non-transferable between services.

Cannot be used in conjunction with any other offer, incl other promotions or booklets.

Cannot be used for direct billing to insurance companies.

Where an end date is stated, booking must be made prior to this date, with appt taken within 2 weeks.


All Massage and Pilates booklets are valid for 1 year from date of purchase. (Unless there are specific dates mentioned on a promotion)

All booklets are non-refundable.

Gift Vouchers

These are valid for 6 months from the date of issue and at any of our clinics.

Not to be used in conjunction with any other offer.

Gift vouchers cannot be exchanged for cash or refunds given.

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